The ONE Thing Customer Service Coordinator Austin

The ONE Thing Customer Service Coordinator

Part Time • Austin
What you'll be called: The ONE Thing Customer Service Coordinator
 
This is a part-time, temporary position.
Start Date: August 27th or September 1st
End Date: December 3rd 
Compensation: $20 per hour
Number of hours: August - October - 20 hours per week, November 30 - 40 hours per week

What you’ll do:
  • You will serve as a subject matter expert on The ONE Thing Goal Setting Retreat building and supporting customer relationships through frontline support, reporting on requests, and directing them to training resources. 
Essential Duties and Responsibilities:
  • Provide exceptional customer service and prompt response (24 hour response time) to requests received via all mediums (email, phone, social media, and chat). 
  • Assist community members in understanding the product assortment of goal-setting resources we offer, technology setup, fostering relationships to understand the needs of our community, and provide support so they can leverage all of their ONE Thing tools and training to achieve their goals.
  • Troubleshoot customer problems to determine user error and technical deficiencies.
Minimum Qualifications:
  • Proficient with technology
  • Clear writing skills
  • Warm and receptive phone presence
  • Facilitate zoom calls - set up, launch, and troubleshoot
Preferred Qualifications:
  • 2 or more years of customer service experience, preferably in a role requiring communication by phone, email, and chat. 
  • Working knowledge of technology systems, applications, and platforms, including Zendesk or other CRM systems.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.