Keller Williams

Client Care Coordinator

Location

Austin, TX

Type

Full Time

What you’ll be called: Client Care Coordinator

Named one of the “Best Places To Work” in Austin, TX and winners of the prestigious Training 125 award from Training Magazine in 2017, Keller Williams Realty International (KWRI), thrives within a creative and collaborative culture, where being at the forefront of real estate is our primary goal. We’re looking for a Client Care Coordinator to work with our KW MAPS Coaching team to help enable the success of our agents.

Our ideal Client Care Coordinator provides world-class customer service and thrives in a dynamic, fast-paced environment. You are tech-savvy, with experience using Microsoft Office and the ability to quickly learn new programs and databases. You are extremely organized, an expert at follow up, thorough, and work quickly but thoughtfully.

What will you do?

KW MAPS Coaching offers training and coaching for real estate professionals and business leaders committed to transforming their lives and businesses. You will work to provide the resources and support that enable KW MAPS Coaching to be the coaching company of choice with a world class reputation.

Essential Duties and Responsibilities:

  • Manage Customer Relationship Management tool and ensure timely task completion and follow up.
  • Answer general phone calls for the department and respond to messages for all MAPS customer service inquiries.
  • Facilitate Mastery Client monthly calls, communications and recordings.
  • Proactively call and survey clients in MAPS individual coaching clients to determine satisfaction. Create a results report and distribute to the Client Care Manager and KW MAPS Coaches.
  • Administer the Mastery Client Network Facebook page, including verification of member status, creating posts and monitoring engagement.
  • Maintain accurate client feedback in documents intended for coaching development and client satisfaction.
  • With concerned clients, immediately notify the Client Care Manager and document feedback.
  • Obtain and maintain 1-on-1 client testimonials.
  • Assist in creating and implementing registration process for Master Clients at events.
  • Manage and maintain the Mastery Client Lounge for events.
  • Perform event-specific duties as assigned by the Director of Operations.
  • Various duties and responsibilities as assigned.

Knowledge/Skills:  

  • Minimum of 2 years customer service experience
  • Must have very strong working knowledge MSWord and Excel
  • Ability to learn other programs, databases and websites quickly
  • Quick to respond to requests and completely dependable on follow-through
  • Demonstrated ability to handle sensitive, confidential information
  • Superior oral and written communication skills
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments
  • Cares about people and consistently provides a world class experience 

Who are we?

Keller Williams Realty Inc. is the largest real estate company by agent count across the globe. Founded in 1983, we pride ourselves on a unique, agent-centric culture emphasizing a profit sharing system which rewards our associates as stakeholders and partners.  Keller Williams Realty International (KWRI), is the company’s corporate headquarters located in Austin, Texas.  Here, through a focus on cutting edge technology, education, and products and services, we support our agents and associates to create careers worth having, lives worth living, businesses worth owning, experiences worth giving and legacies worth leaving. In this way we fulfill our vision to be the real estate company of choice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.lifeatkwri.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Website: www.lifeatkwri.com