Keller Williams

Customer Service Support Representative

Location

Austin, TX

Type

Full Time

What you’ll be called: Customer Service Support Representative

Where you’ll work: KWRI Headquarters—Austin, TX

What you’ll do:

KW MAPS Coaching offers training and coaching for real estate professionals and business leaders committed to transforming their lives and businesses. As our Customer Service Support Representative, you will provide exceptional customer services to our KW MAPS clients and coaches.

Essential Duties and Responsibilities:

  • Serve as the first point of contact for all client inquiries and questions received via phone and email.
  • Process, track and resolve all client requests in database.
  • Proactively call clients to determine client satisfaction and maintain accurate client feedback.
  • Participate in client events, including responding to event inquiry emails, processing event registrations and assisting on-site during events.
  • Coordinate client communication, including newsletters, emails and social media.
  • Other duties as assigned.

Minimum Qualifications:

  • 1 year of customer service experience.
  • Proficient in MS Office (Excel, Word, PowerPoint) and Google Drive.

Preferred Qualifications:

  • 3 years of customer service experience.
  • Experience using a CRM.
  • Superior oral and written communication skills.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Additionally, this role will require a small amount of lifting and carrying.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and occasional weekend work as job duties demand.

Travel:
Travel is primarily local during the business day, although some out-of-area travel may be expected.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who are we?

Keller Williams Realty Inc. is the largest real estate company by agent count across the globe. Founded in 1983, we pride ourselves on a unique, agent-centric culture emphasizing a profit sharing system which rewards our associates as stakeholders and partners. Keller Williams Realty International (KWRI), is the company’s corporate headquarters located in Austin, Texas. Here, through a focus on cutting edge technology, education, and products and services, we support our agents and associates to create careers worth having, businesses worth owning, lives worth living, experiences worth giving and legacies worth leaving. In this way we fulfill our vision to be the real estate company of choice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.lifeatkwri.com

Apply here.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.