Agent Success Coordinator Austin, TX

Agent Success Coordinator

Full Time • Austin, TX

What you’ll be called: Agent Success Coordinator

Where you’ll work: KWRI Headquarters—Austin, TX

Named a Happiest Company to Work for in 2019; one of the Best Places to Work in Austin, TX; and featured on the Training Magazine Training 125 list seven times, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where transforming the real estate industry through technology is our primary goal.

What you’ll do:

Ensure the long-term success of Keller Williams agents by providing high-touch technology onboarding with the goal of agent retention and technology adoption and engagement. You will serve as a subject matter expert on the core business functionality of all Keller Williams Technology, building and supporting customer relationships through frontline support, tracking, reporting on requests and providing proactive training.

Essential Duties and Responsibilities:

  • Assist new Keller Williams associates with technology setup, fostering relationships to drive adoption of new and existing technology through ongoing support.
  • Present online and in-person product trainings.
  • Provide exceptional customer service to requests received via all mediums (email, phone, social media and chat).
  • Troubleshoot customer problems to determine user error and technical deficiencies. Report technical deficiencies to internal teams and develop pro-active trainings to prevent future user errors.
  • Meet agent retention and technology adoption metrics.

Minimum Qualifications:

  • Bachelor’s degree or equivalent experience.
  • Proficient with technology, including Microsoft Office, Google Suite and smart phones.

Preferred Qualifications:

  • 2 or more years of customer service experience, preferably in a role requiring communication by phone, email and chat.
  • Working knowledge of technology systems, applications and platforms, including SalesForce, Gainsight, Zendesk or other CRM systems.

Who are we?

Austin, Texas-based Keller Williams, the world's largest real estate franchise by agent count, has more than 1,000 offices and 180,000 associates. The franchise is also No. 1 in units and sales volume in the United States. In 2015, Keller Williams began its evolution into a technology company, now building the real estate platform that agents' buyers and sellers prefer. Since 1983, the company has cultivated an agent-centric, technology-driven and education-based culture that rewards agents as stakeholders.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Apply here.

* required fields

Location*
Resume/Qualifications*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Finding and serving the higher purpose of business is at the heart of the Keller Williams culture. Our dedication to our associates and their families extends far beyond the typical benefits package.

Your Voice Matters
Built on the philosophy that people matter most, our Employee Leadership Council (ELC) ensures that the voice of every KWRI team member is heard! ELC members vote on proposals and recommendations that enrich the lives and enhance the productivity of our KWRI team.
Financial Security & Wealth Building
We want to help you meet your financial goals! In addition to administering our 401(k) plan, Maxwell Locke & Ritter's team of experts are available for free financial portfolio counseling. Associates are also encouraged to take advantage of profit share and growth share, two monetary perks that are tied to recruiting agents to Keller Williams offices.
A Commitment to Education
KWRI places a high importance on employee growth through educational opportunities and encourages its associates to attend our training programs at no cost. We also offer tuition reimbursement to team members interested in expanding their skillset through outside education providers.
Dedicated to Our Community
KWRI is founded in Austin, based in Austin and dedicated to Austin! Each year, the corporate headquarters closes for RED Day, the company's global day of service that encourages volunteerism by its associates around the world. Short for Renew, Energize and Donate, RED Day shows Keller Williams' commitment to the cities and towns where associates live and work.
Health & Wellness
We are committed to creating balanced and healthy lifestyles. Our wellness manager leads training sessions in the office gym and helps associates with goal setting and accountability. Our team also has the opportunity to take advantage of our farm-to-work food delivery program, as well as weekly in-house massage, acupuncture, nutrition and chiropractic services.
The HEART Fund
KWRI goes to great lengths to ensure that our employees are financially secure but realize that unexpected tragedies are a reality of life. The HEART Fund is a program that provides financial assistance to employees for special needs such as medical expenses, major home or car repairs, airfare in times of family emergency, legal fees and funeral fees.